Clear Store Policies

📄 Clear Store Policies - COSMI LTD

---

🛡️ Return & Refund Policy

📦 7-Day Conditional Money-Back Guarantee:

We believe in our product quality, therefore we offer:
• Refund request within 7 days of purchase
• Must provide written explanation of dissatisfaction
• No refund after full content download
• We reserve the right to refuse refund in case of misuse

🔄 Alternative Solution:

If unsatisfied, we offer FREE coaching session instead of refund!
This ensures you still get value while we protect our work.

---

🚚 Digital Delivery Policy

⚡ Instant Access:

• Delivery: Immediate after payment confirmation
• Method: Email download link + dashboard access
• Delivery Time: Within 5 minutes maximum

📧 Non-Receipt Solutions:

• Check spam/junk folder first
• Contact us within 24 hours
• We re-send immediately
• Technical support guaranteed

---

🔒 Privacy & Security Policy

🛡️ Data Protection:

• We NEVER share your data with third parties
• Advanced SSL encryption on all transactions
• Payment data fully secured and encrypted
• Your reading progress and data kept private

📊 Data Usage:

• Data used only to improve your experience
• You can request data deletion anytime
• We comply with international data protection laws
• No hidden data collection

---

💳 Secure Payment Policy

🔐 Accepted Payment Methods:

• Credit/Debit Cards (Visa, MasterCard)
• PayPal
• Apple Pay/Google Pay
• Bank Transfer (upon request)

🛡️ Payment Security:

• All payments are 100% secured
• Payment data stored with encryption
• Chargeback protection in place
• Transparent pricing - no hidden fees

---

📞 Customer Support Policy

⏰ Response Times:

• WhatsApp: Within 30 minutes
• Email: Within 4 hours
• Urgent Inquiries: 24/7 available
• Weekends: Slightly longer response times

🎯 Support Quality:

• Specialized technical support
• Practical and quick solutions
• Follow-up until problem resolution
• Multilingual support available

---

👑 Our Additional Guarantees

✨ What We Guarantee:

• Original, high-quality digital products
• Competitive direct prices (no middlemen)
• Professional customer service
• Complete confidentiality of your data
• Continuous product improvements

🚀 What Makes Us Different:

• Complete transparency in policies
• No hidden terms or conditions
• Customer interest comes first
• Fair treatment for all customers
• Quick conflict resolution

---

📋 How to Claim Your Rights:

📞 For Inquiries & Complaints:

• Call us: +213696887768
• Email us: zolon1456@gmail.com
• WhatsApp: 213696887768
• Social Media: @CosmiLTD

⏰ Request Processing Time:

• Refund Requests: 1-3 business days
• Technical Support: Maximum 4 hours
• Product Inquiries: Within 2 hours
• Complaint Resolution: 24 hours maximum

---

⚖️ Policy Updates

We may update these policies to serve you better.
You'll always be notified of significant changes.
Last updated: [Current Date]

We're committed to your satisfaction and success! 🎯